At MY VASTR, we aim to provide a seamless and reliable shipping experience for our valued customers. Please review our shipping policy for both domestic and international orders:
Domestic Shipping:
- Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- Shipping Methods:
- We offer various shipping options, including standard and expedited shipping. Choose the option that best suits your needs during the checkout process.
- Shipping Rates:
- Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost at checkout before completing your purchase.
- Tracking Information:
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your package’s journey in real-time through our website.
- Estimated Delivery Time:
- Delivery times vary based on the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping delivers within 2-4 business days.
International Shipping:
- Processing Time:
- International orders are processed within 3-7 business days (excluding weekends and holidays).
- Shipping Methods:
- We offer international shipping through reputable carriers. The available shipping options and costs will be displayed during the checkout process.
- Customs and Duties:
- International customers are responsible for any customs fees, taxes, or duties associated with their order. These charges are determined by the destination country and are not included in the product or shipping costs.
- Tracking Information:
- Similar to domestic orders, international orders come with tracking information. You will receive a confirmation email with a tracking number to monitor your shipment’s progress.
- Estimated Delivery Time:
- International delivery times vary based on the destination and shipping method chosen. Standard international shipping typically takes 7-14 business days, while expedited options may deliver within 3-7 business days.
Shipping Policy Notes:
- Delays: While we strive to meet delivery estimates, occasional delays may occur due to unforeseen circumstances. We appreciate your understanding in such situations.
- Holidays: During peak seasons or holidays, please allow for additional processing and delivery time.
If you have any questions or concerns regarding shipping, please contact our customer support team at [email protected] or through our Contact Us page. Thank you for choosing MY VASTR. We appreciate your trust in our products and services.