Return Policy – Damaged Products Only
At MY VASTR, we strive to deliver products that meet the highest quality standards. However, we understand that there may be instances where you receive a damaged item. In such cases, we have a streamlined return process to ensure your satisfaction.
Damaged Products Eligible for Return
We accept returns solely for damaged products. If you receive an item that is defective or damaged during transit, please follow our return policy outlined below:
Reporting a Damaged Product:
- Immediate Inspection: Please inspect your order immediately upon receipt. If you notice any damage, take clear photos of the damaged item and its packaging.
- Contact Us: Contact our customer support team within 48 hours of receiving the damaged product. You can reach us at [email protected] or through our Contact Us page.
Return Process:
- Submit Documentation: To facilitate the return process, attach the photos of the damaged item and packaging to your communication with our support team.
- Return Authorization: Once your case is reviewed and approved, we will provide you with a return authorization and instructions on how to return the damaged product.
- Return Shipping: Ship the damaged item back to us following the provided instructions. We cover the return shipping costs for damaged items.
Refund or Replacement:
- Inspection and Processing: Upon receiving the damaged item, we will conduct a thorough inspection. If the damage is verified, you can choose either a full refund to your original payment method or a replacement item, subject to product availability.
Contact Us:
If you have any questions or concerns regarding the return process for damaged products, please don’t hesitate to reach out to our customer support team at [email protected] or through our Contact Us page.
Important Notes:
- Timeframe: Report any damage within 48 hours of receiving the product.
- Original Packaging: Keep the original packaging for inspection purposes.
Thank you for your understanding. We appreciate your trust in MY VASTR, and we are committed to ensuring your satisfaction with our products.