RETURNS & EXCHANGE
Our teams work hard to deliver you a product of elevated design and quality in a timely manner. However, in case you receive a product from us that is damaged or defective, or if the product delivered is different from what you had ordered, you may request a return, replacement or an exchange.
For all returns, replacements or exchanges, the product must be unused, unwashed and in sellable condition. It must be in its original packaging with all its original tags and labels intact. All returns, replacements or exchanges must be made within 5 days of the product’s actual date of delivery.
If a product return is requested, a refund is processed within 7 business days after the reception of the product.
In the unlikely event that you request a replacement and we do not have a replacement in stock, a refund will be processed.
A product may be exchanged for another product of inferior or equal value without any additional charges. If the requested product is of superior value, the customer must pay the amount difference before the exchange is processed.
Process
The customer can call us at our customer care (+ 91) 9611206100 or email us at [email protected] – within 5 days after receiving the product. The details of order no. & reason for return should be shared with the customer support executive. In case you feel the product is not meeting your expectations or has any kind of defect, you should also attach the product picture with a small note.
Refund – Terms & Conditions
A refund will be initiated only if the product is no more in stock with us or the product has a manufacturing defect which will be checked by MY VASTR quality team.
The refund process will be initiated within 3 working days of receiving the request at our Registered Office ( #6, Ground Floor, Grace Towers, Bejai, Mangalore, Karnataka State, India) & as soon as the refund approval from the quality team is received.
Refunds will be credited back to customer account, within 7-10 days of initiation of refund which is dependent on the mode of payment.
Cancellation Policy
Customers can easily cancel their online order before the product shipping process has started and for the same complete amount will be refunded.
The refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In the case of Cash on Delivery (COD) orders, the refund will be done through NEFT.
Contact us at [email protected] for questions related to refunds and returns.
