HOW DO I LOG IN/REGISTER?
On our home page at the top right corner, you will see the option of “Account”. Click on it and you will be guided to the “Log In /Register” Page. Once registered, you will receive a confirmation mail from our end.
HOW DO I SHOP ON YOUR WEBSITE?
Shopping on “MY VASTR” is Fun and Easy. Browse through the website to find what you would like to purchase. Once you have found the product you like, click on “add to cart” button next to each product.
- Review your items in the shopping cart you have shortlisted.
- Click on “Proceed To Payment” to complete your order.
WHAT SHOULD I DO IF MY PAYMENT FAILS?
Please retry making the payment after ensuring that the information entered is accurate, including all account details billing addresses, and passwords. If your payment fails, please feel free to contact us at [email protected] We will resolve the issue. If your payment is debited from your account after the payment failure, it will be credited back within 7-10 business days after we receive a confirmation from the bank.
HOW DO I TRACK MY ORDER?
Regular status updates will be provided about your order through email.
FOR BULK INQUIRIES?
All you need is to provide us the item SKU/codes and the required numbers through an email so that we can check and inform you about the prices and availability.
How does MY VASTR Gather and Use Information?
The information we gather from customers enables us to personalize and improve our services, and to allow our users to set up a user account and make purchases via the Website. We collect the following types of information from our customers.
MY VASTR keeps track of your information to offer you the best possible shopping experience. When you register (log in), you supply your email address and a password. This allows us to access to your account every time you visit our Website. Before completing your first purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to MY VASTR members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.
Cookies: Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. Company cookies do not collect Personal Information, and we do not combine the general information collected through cookies with other Personal Information to tell us who you are or what your screen name or email address is.
MY VASTR uses reporting software that allows us to analyze the amount and type of member traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our members. The software provides aggregate reporting information to MY VASTR only. No personal or personally identifiable information is gathered or used for this process.
In an effort to make our Website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. We store these statistics in server logs. Once again, these statistics do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user’s computer), the type of browser (Chrome, Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used
What Security Procedures Does MY VASTR Use To Protect Personal Information?
MY VASTR is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. .Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
MY VASTR may use various outside agencies (third party service providers) to operate the website. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.
Children’s Privacy and Parental Controls
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
Modification and notification of changes
Questions and Concerns
If you have any questions or concerns regarding privacy at MY VASTR site, please send us an email to [email protected] and we will make every effort to resolve your concerns. You may also phone us at +91 961-120-6100